Terms and Conditions

1. PAYMENT SCHEDULE

50% non refundable payment on commencement. Final 50% upon completion.  Balance of design fees and production costs are due before any final files will be supplied.

Please Note

Payment Details:
Please make payment via EFT to: Saltwater Collective Pty Ltd   BSB 032096    Account Number 652981    Please quote: your invoice number

2. PROJECT DELAY, PAUSE & CANCELLATION POLICY

a) PROJECT DELAY  The client agrees to provide feedback and required content including but not limited to imagery, text and logins in a timely manner. If the
client fails to provide the required information within 14 days of the agreed timelines of the project, the client will be charged a delay fee of $1,500 + GST to compensate for the disruption to studio workflow.

b) PROJECT PAUSE If the client pauses the project, the client shall be liable to pay for all work completed at that point at the hourly rate stated above, as well as a recommencement fee of $1,500 + GST if the project is to be reopened at a future date. The project will be stored on our server for 12 months after which time we are under no obligation to keep the project files. Upon recommencement, Saltwater Collective will provide an updated quote for the remaining work which the client needs to approve prior to Saltwater Collective commencing work.

c) PROJECT CANCELLATION If the client cancels the project at any stage, the non-refundable deposit will be forfeited by the client. If, at the time of cancellation, work has been completed beyond the amount covered by the non-refundable deposit, the client shall be liable to pay for all work completed at the hourly rate of $150/hr.

3. OWNERSHIP OF ARTWORK

All services provided by Saltwater Collective Pty Ltd, under this Agreement shall be for the exclusive use of the Client. Upon full payment of all fees and expenses, reproduction rights for all approved final files created by Saltwater Collective Pty Ltd for this project shall be granted. All original artwork/files created by Saltwater Collective Pty Ltd or parts contained therein, whether preliminary concepts, working files or final visual presentation remains the property of Saltwater Collective Pty Ltd and may not be used by the Client without the permission of Saltwater Collective Pty Ltd and will not be released. Saltwater Collective Pty Ltd retains the right to use the completed project and any preliminary designs for the purpose of design competitions, future publications on design, educational purposes, marketing materials, on-line posting on Saltwater Collective Pty Ltd’s website and physical portfolio. Where applicable the client and any other contributors will be given any necessary credit for usage of the project elements.

4. PRODUCTION SCHEDULE/DELIVERY OF PROJECT

The client will assume any printing, hosting, binding, shipping or insurance costs related to the project. Any alteration or deviation from the quote specifications involving extra costs will be executed only upon approval with the client. Saltwater Collective Pty Ltd shall not incur any liability or penalty for delays in the completion of the project due to actions or negligence of client, unusual transportation delays, unforeseen illness, or external forces beyond the control of Saltwater Collective Pty Ltd. If such event(s) occur, it shall entitle Saltwater Collective Pty Ltd to extend the completion/delivery date, by the time equivalent to the period of such delay.

5. PROOFING OF FINAL PROJECT

Saltwater Collective Pty Ltd shall make every effort to ensure the final product is free of any grammatical and spelling errors, before giving the final product to the client. It is agreed that it is the client’s responsibility to ensure that there are no spelling or grammatical errors contained in the final product. In order for the job to be delivered (to client, printing press, bindery, mailhouse or ”have it go live” in the world wide web), aside from agreed payment schedule, client must provide Saltwater Collective Pty Ltd approval stating the project is “OK As Is” for final production/delivery. If the client fails to provide approval, Saltwater Collective Pty Ltd holds the right to stop/hold the project no matter what its previously agreed/set deadline or schedule. It is agreed that Saltwater Collective Pty Ltd is not responsible or held liable for any errors contained in the final product after the final product has been committed/approved by the client to print or posted in view of the public.

6. POST PROJECT WARRANTY (Websites)

After ‘go live’, the client has 30 days to bring any functionality issues to Saltwater Collective’s attention after which time, fixes will be billable according to the rate card.  It is the client’s responsibility to back-up the website regularly unless explicitly stated otherwise. Saltwater Collective accepts no responsibility for malicious attacks and hacking of a site.

7. CONFIDENTIALITY

All correspondence and documents provided will be treated as confidential between the client and Saltwater Collective Pty Ltd, unless consent has been granted by both parties involved.

8. ACCEPTANCE OF OFFER

If you accept this offer you will have entered into an agreement to accept these terms and conditions. This means you will be bound by the terms and conditions set out in this document, including being billed in accordance with it. You may accept our offer in any of the following ways: 

•  signing and returning a copy of this document   •  giving me instructions after receiving this document    •  oral acceptance.

Failure to accept this offer within seven (7) days of dispatch of this document can result in the immediate withdrawal of this offer.

Your acceptance of these terms is indicated by your approval to commence work with us.
We look forward to working with you on your job.

 

REQUEST A QUOTE
Please tell us your requirements and we'll rush a quote back to you within 24 hours. Alternatively call us on 02 8459 7454 or email info@saltwatercollective.com.au
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